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Customer Service Surveys Articles


Seven Deadly Customer-Survey Sins

Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of analyzing it

The Best Web Polling Software


If you are looking to add an online poll to your website or blog, this comprehensive review of all popular web polling software will help you make the right...
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How to Choose Your Carrot - ReachForce Book Club


This week were reading and talking about Connect Directs whitepaper How to Choose Your Carrot: Effective Lead Generation Offers for High-Technology...
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Why implementing CRM may or may not be easy....


I was asked this week what the pit-falls were of implementing CRM technology. This is the sort of question that can tempt you into gushing out a long list of potential hazards, but, when you come to think about it, for many, maybe most people there...
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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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Comparing observed behavior to project management actuals


Coming back from a vacation is never easy. I have been trying to finish this post for the last week and time was just in short supply. Anyhow, I have finally caught up and gotten back to normal. In the last post I decided to embark on an experiment...
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Succesful Employee Engagement Strategies


Ask any worker around the world what makes them happy in their job and they always say the same things. While the relative importance and order varies, the key issues are always...
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